Frequently Asked Questions
Find quick answers about emergencies, pricing, warranties, and scheduling.
Do you offer 24/7 emergency service?
Yes, our dispatch is available around the clock for urgent issues like burst pipes and severe clogs. Typical response time is under 60 minutes in major metro areas.
How do you price jobs?
We provide upfront quotes based on scope. Any additional work is discussed and approved before proceeding. We support both flat-rate and time-and-materials for specialized cases.
Is your work guaranteed?
Yes, workmanship is covered under the warranty terms listed for each service in our catalog. Materials are protected by manufacturer warranties when applicable.
Do you serve my area?
We serve major Canadian metro areas. Use the Service Area control on the homepage to check using your postal code. Remote locations can be scheduled with advance notice.
How soon can I get an appointment?
Same-day slots are often available for emergencies. For standard installs, typical lead time is 1–3 business days. Evening and weekend appointments are available on request.
What payment methods do you accept?
We accept major credit cards, debit, e-transfers, and business invoicing for approved accounts. Contact us if you need a purchase order process for commercial work.
Can you provide a virtual estimate?
Yes. Share photos or a short video, and we can often provide a preliminary quote. Final pricing is confirmed upon on-site inspection.
Do you handle water heater installations?
We install and service tank and tankless water heaters, including gas and electric. We’ll advise on capacity, efficiency, and local permit requirements.
How do you protect my home during service?
Technicians use floor covers, booties, and cleanup protocols. We also follow safety and ventilation standards for any soldering or solvent use.
Do you pull permits if needed?
Yes. For work requiring municipal permits, we handle the application and inspection scheduling, and we’ll keep you informed on timelines.